Returns and Refunds

At Exotic Beds, we are committed to providing you with the utmost satisfaction in your purchase. To ensure transparency and fairness, we have outlined our refund and return policy below:

Refunds:
– If you decide to cancel your order before it enters the processing phase, we will initiate a full refund of the purchase amount, excluding any associated charges to the company, such as transaction fees.
– Refunds will be processed using the original payment method, and you can expect to see the amount back in your account within a reasonable processing time.

Returns:
– We accept returns only in the event that the product you receive has faults or defects.
– To initiate a return, please notify us within 30 days of the delivery date.
– Our customer support team will guide you through the return process, which may include providing photographs or descriptions of the fault to help us better understand the issue.
– Once the return is approved, we will arrange for the pickup of the faulty product at our expense.
– Upon receiving the returned product and confirming the fault, we will offer you the option of a replacement product or a full refund, including any shipping charges incurred during the initial purchase.

Conditions for Returns:
– The mattress must be in the same condition as when it was delivered, with all tags and labels intact.
– Returns will not be accepted for reasons other than faults or defects in the product.
– Please note that slight variations in mattress firmness or comfort, which are common with handmade products , do not qualify as faults.

We strive to provide you with the best quality products and service. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team, who will be happy to assist you. Your satisfaction is our top priority at Exotic Beds.