Delivery Information
At Exotic Beds, we are dedicated to providing you with a seamless and secure delivery experience for our premium products. Please take a moment to review our delivery policies to ensure your satisfaction:
1. Delivery Timeframe:
– Our goal is to deliver your order as swiftly as possible. We aim to dispatch and deliver all orders within 5 to 10 business days from the date of purchase.
– Please note that delivery times may vary depending on your location and product availability. Our team will keep you informed of any delays.
2. Reliable In-House Delivery:
– To prioritize the safety and quality of your products, we utilize our own dedicated delivery service at Exotic Beds.
– Our experienced delivery team is trained to handle our premium mattresses with care, ensuring they reach you in perfect condition.
3. Free Delivery for Orders Above $280:
– We believe in offering value to our customers. Therefore, all orders with a total value exceeding $280 are eligible for free delivery.
– For orders below this threshold, a nominal delivery fee may apply, which will be clearly communicated during the checkout process.
4. Assembly Services (Available for Extra Charge):
– Please note that assembly of beds is not included in the standard delivery price.
– However, if you require assembly assistance, you can request this service from our delivery team for an additional charge. They will be happy to assist you in setting up your bed.
5. Ground Floor Delivery:
– Our standard delivery service includes delivery to the ground floor only.
– If you require delivery to a higher floor, please let us know in advance, and our team will provide you with options and associated charges.
6. Tracking Your Order:
– Once your order is dispatched, you will receive a tracking number via email or SMS.
– You can use this tracking information to monitor the progress of your delivery and receive real-time updates on its status.
7. Delivery Address:
– Please ensure that your delivery address is accurate and complete. Any errors may result in delays or misdirection of your order.
– If you need to update your delivery address after placing an order, please contact our customer support team as soon as possible.
8. Receiving Your Order:
– Upon delivery, our courteous and professional delivery team will ensure your order is placed in the desired location.
– We recommend inspecting the product and its packaging for any visible damage before signing for the delivery.
9. Returns and Concerns:
– In the rare event that you encounter any issues with your delivery, such as damaged or missing items, please contact our customer support team immediately. We are here to assist you.
At Exotic Beds, we value your trust in our products and services. Our delivery process is designed to prioritize safety, quality, and your convenience. If you have any questions or require further assistance regarding your delivery, please don’t hesitate to reach out to our dedicated customer support team. We look forward to providing you with a restful and satisfying experience with Exotic Beds.
